Technical Support:MF&CO

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Job description:

Greeting Everybody..,
A Multinational Company on Cairo has the following position:

Job title: Technical Support:

Job Description: We are looking for a qualified and talented technical support with an attractive salary. The candidate should posses from 4-6 years of experience at this position. Key responsibilities will include:

        Act as first line of support for providing technical assistance and support for ADC employees located in main office, branch offices and field users.
        Install and support Software and hardware in both of the main office and the branch offices.
        Test, deploy and train end users on internally developed software applications.
        End-to-end problem resolution for desktop, Laptop, Hand Held and client services.
        Troubleshoot the network services (printing, email service and internet access).
        Perform Data backup and security policies implementation of client terminals.
        Ensure accurate allocation of information technology assets.
        Ensure smooth operations by minimizing down time.
        Educate and give orientations to users when needed on IT related issues.
        Control end users access to information resources.
        Propose solutions to increase efficiency in relation to technical support operations.
        Adhere to set of processes and procedures. Early highlighting obstacles preventing adherence.
        Timely submission of reports.

Skills:

Skills and Qualifications:
-        Leadership skills.
-        Troubleshooter ( excellent problem solver)
-        Very good English.
-        Strong personality and presentable.
-         Communication and correspondence skills.
-        Computer skills & internet navigation.
-        Proven experience of managing an IT department.
-        Experience in IT infrastructure planning and development.
-        Strong team leading skills.
-        Ability to effectively priorities and execute tasks in a high-pressure environment.

Apply online at www.mfnco.com
Send Your C.V at: Jobs@mfnco.com

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