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Owner Service Coordinator:Sharm Dreams Holding



Job description:

Customer service representatives typically do the following:
•Listen to customers’ questions and concerns, and provide answers or responses
•Provide information about HSDVC services
•Review or make changes to customer accounts
•Handle returns or complaints
•Record details of customer contacts and actions taken
•Review and select standard responses for answers or solutions
•Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically answer incoming phone calls, but some also interact with customers face to face, by email, or live chat.

Skills:

Communication skills. Customer service representatives need strong communication skills to answer customers clearly. They must understand and communicate information effectively in writing, by phone, or in person.

Customer-service skills. Companies rely on representatives to help retain customers by answering customer questions and complaints in a helpful and professional manner.

Interpersonal skills. Creating positive interactions with customers is an essential part of a representative’s job.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to help them.

Patience. Workers should be patient and polite, especially when interacting with difficult or irate customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Job Reference: HSDVC - OSC
Job Category: Customer Service [ View All Customer Service Jobs ]
Language requirements:
  • English-very good
Employment type: Full Time
Salary: Unspecified
Degree: Bachelors
Experience (year): 1
Job Location: Egypt
Address: 59 Abdel Aziz Al Soud St., Al Manyal
Benefits and Other Informations: Negotiable
Post Date: 06/09/2016 / Viewed 10377 times
Contact Information

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