Front Office Supervisor:MF&CO

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Job description:

Greeting Everybody..,
A Multinational Company on Cairo has the following position:

Job title: Front Office Supervisor:

Job Description: We are looking for a qualified and talented Front Office Supervisor with related experience 3 years with an attractive salary. Key responsibilities will include:


1)        Conducts shift briefings to ensure hotel activities and operational requirements are known
2)        Supervise front office operation during assigned shift including:
a)        Maintenance of guest information
b)        Maintenance of information about the local events
c)        Handling reservation problems with tour leaders
d)        Supervise group booking
e)        Handling serious complaints
f)        Ensure that check- in and check- out are performed professionally
g)        Conduct the job training, maintaining a record of progress for each staff member
h)        Provide input for probation and formal performance appraisal discussions in line with management guidelines
i)        Ensure that courtesy orders have been sent to the VIP rooms and escorting them to their rooms and any other location within the hotel
j)        Ensure that Reservation Rerecord and Police Record are maintained as per Egyptian formalities
k)        Ensure that Safe Deposit Cards are issued and maintained properly
3)        Supervise cashiering activities during assigned shift including:
a)        Cash handling procedures & dealing with irregular payments
b)        Ensure that Front Office staff are adhered to the credit policies and facilities set by the management
c)        Ensure that Front Office Cashiers are fully adhered to the rates of exchange instructed by the hotel controller

Skills:

        Excellent written and verbal communication skills Arabic/English
        Problem analysis and problem-solving.
        Team-leadership
        Presentation & communications skills.
        Excellent negotiation skills.
        Pro-active self-starter who can operate both individually and as part of a team.
        Superior presentation and excellent oral and written communication skills
        Motivated and eager to grow in international Green Business environment

Apply online at www.mfnco.com

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