American academy – Egypt requesting Call center / customer service agent:AATC

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Job description:

Customer Service Job Description
A customer Service person:
•        wants to delight customers, above and beyond the call of duty
•        has intimate knowledge of the customers needs
•        has empathy for the customers situation
•        is able to communicate clearly, both written and in speach
•        talks in a way the customer can understand
•        able to handle complaints, even when handling unpleasant customers
•        works accurate and with eye for detail
•        handles in the best interest of both customer and company
•        is able to use automated information systems to analyse the customers situation
•        is able to suggest improvements to the various communications by the company (eg. website, FAQ, etc)
•        has a pleasant, friendly style
•        is willing to build a long-term relationship with the customer (not a "job-hopper")
http://www.americanacademyeg.com/

Skills:

Customer Service Job Description
A customer Service person:
•        wants to delight customers, above and beyond the call of duty
•        has intimate knowledge of the customers needs
•        has empathy for the customers situation
•        is able to communicate clearly, both written and in speach
•        talks in a way the customer can understand
•        able to handle complaints, even when handling unpleasant customers
•        works accurate and with eye for detail
•        handles in the best interest of both customer and company
•        is able to use automated information systems to analyse the customers situation
•        is able to suggest improvements to the various communications by the company (eg. website, FAQ, etc)
•        has a pleasant, friendly style
•        is willing to build a long-term relationship with the customer (not a "job-hopper")
http://www.americanacademyeg.com/

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